1.Why videos can’t play by other video player & can’t share
Video downloaded by vidmate uses Smart Muxer technology.Smart Muxer is a unique technology developed by PLAYit, can merge the video and audio within seconds without any extra recoding and storage. It’s really workable when there are some videos have no build-in audio and need to be merged in the devices with low configurations. Due to the unique technology, the video can be only played by PLAYit and the other main-stream players can’t support. And videos shared to social apps can also be opened in PLAYit. We recommend you to install PLAYit to play the videos, if you are not satisfied so much about PLAYit, you can:
1.Contact the developer of the player you are using to present them to support the videos with Smart Muxer;
2.Turn off the Smart Muxer in the VidMate settings to download the file normally, what might occur the slow speed and download failure, especially when your storage is not enough. Welcome more players to support Smart Muxer and keep providing much better download experience with PLAYit together, sorry for the inconvenience.
2.Why video can’t play on PC laptop
Now we have provided playit for windows download! The PLAYit for Mac is under development, so stay tuned. If you don't want to wait, you can turn off the setting of Smart Muxer in VidMate settings to download files normally. Thank you for your support of PLAYit, sorry for the inconvenience.
3.Where to download PLAYit PC(windows) versionClick this link to download the PC version.
4.Video files are not getting in list?
Please open the settings and enable the show hidden files option. Now go back on screen and reopen the app, when app scan the hidden files it will take some more time to scan all folders, please not feel it so slow if you enabled this settings, you may change it again.
5.Why can’t I play video?
PLAYit supports every movies format including mp4, 3gp, avi, avi, webm, ts, mkv, mpeg, 2K, 4K.
If your video play failed, please try to switch HW decoder to SW
1.tap’…’ on the right playback screen
2.Switch to another decoder (eg. Switch HW decoder to SW )
6.Why can’t I play 4K video?
4K video playback depend on your device performance. In generally, it perform better if your phone’s camera support 4K video recording, and we are still working hard to improve it for all the phones, you can send your video link to us to help us improve it.
Other questions?1.Like us on Facebook
2.Contact us: firstname.lastname@example.org